Reference

Understand Your Rights on sattai

Our legal framework sets out the terms under which your account operates, how your data is handled, and what rights you hold as someone who accesses sattai where…

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sattai Understand Your Rights on sattai
REACH OUR LEGAL TEAM

Contact Us About Policy or Account Queries

If you have a question about our terms, a request to access your personal data, or a concern about how your account information is being used, our support team is available around the clock. Reach us through the channel that works best for you.

Team online

Live Chat

Open the chat widget from any page on sattai to speak with a support agent directly. Legal and account queries receive a written summary you can keep for your records.

Email Support

Send your legal or privacy request to our support email address. We aim to acknowledge all correspondence within 24 hours and resolve documented policy queries within five working days.

Help Centre

Our help centre hosts the full text of our terms, privacy conditions, and cookie policy. Search by topic or browse by category to find the clause relevant to your account situation.

HOW WE PROTECT YOU

Explore Our Data and Account Security Practices

sattai applies layered security across every account, from login through to withdrawal.

Data We Collect

We collect the name, email, and payment identifiers you supply at registration, plus transaction records for UPI, Paytm, and PhonePe. We do not collect more than is needed to operate your account and process payouts.

Cookie Practices

Our site uses session cookies for account authentication and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without affecting account login.

Account Security

Passwords are stored as salted hashes. We enforce two-factor authentication for withdrawals above a threshold set in your account settings. Suspicious login attempts trigger an automatic account lock and an alert to your registered email.

Data Retention

Transaction and identity records are retained for the period required under applicable financial regulations. Once the mandatory retention period expires, personal data not needed for ongoing services is deleted from our systems.

Your Access Rights

You may request a copy of the personal data we hold on your account at any time. Submit a data access request through the help centre or by emailing our support team, and we will respond within the statutory timeframe.

Requesting Changes

To correct inaccurate account data or request deletion, contact support with your account ID and the specific records in question. We will confirm the action taken in writing within five working days of receiving a complete request.

Frequently Asked Legal and Policy Questions

These are the questions we hear most often from people reviewing our terms or managing their account data. If your question is not covered below, our support team can provide a direct written response.

Access depends on local law and is available where local law permits. When opening your account, you confirm you are acting within the legal framework of your jurisdiction. We do not operate in regions where our services are explicitly prohibited.

We store the registration details you provided, your transaction history including UPI, Paytm, and PhonePe payments, and login records. We do not store raw payment credentials — those are handled by your payment provider directly.

Submit a data access request through the help centre or email our support team with your account ID. We will compile and send your data within the timeframe required under applicable data protection rules in your jurisdiction.

Yes. Contact support with your account ID and a deletion request. Where data must be retained under financial regulations, we will inform you of the applicable period. All other data will be removed once your account is closed.

Updated terms are posted to this page with a revised effective date. If the change materially affects your account, we also notify you by email. Continuing to use your account after the effective date means you accept the revised conditions.

Raise a dispute through live chat or email within 30 days of the transaction date. Our team reviews the relevant payment records, including UPI or PhonePe logs, and aims to resolve documented disputes within seven working days.

The governing law is stated in the full terms document available in the help centre. Jurisdiction-specific provisions apply where local law requires them. Your rights under local consumer protection law are not affected by our terms.

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